MGT302 - Org. Behavior and Teamwork CA Essay Example | Topics and Well Written Essays - 750 words - 1

MGT302 - Org. Behavior and Teamwork CA - Essay ExampleUnfortunately, it takes a sure mix of educated thought processes and circumstances to be able to give way the best decision that would apply to a given situation.The article entitled, Herbs Concoction (and Marthas Dilemma) The Case of the Deadly Fertilizer, Customer personal business Department personnel Martha Wang needs to decide on how to handle information from a client sickness claiming that the best-selling product of their company, Herbs Garden, allegedly caused the death of the customers animal. Thus, Martha needs to make what is called a non-programmed decision. Non-programmed decisions are so unique and important that they require conscious thinking, information gathering, and careful consideration of alternatives. This is in contrast with programmed decisions which occur frequently enough that one already develops an automated response to them.. Martha faces quite an a dilemma in this field. First, she herself ha s had a previous experience that is similar to the issue being raise by the customer. However, when she addressed this issue to upper management, it was simply dismissed as being a case of an overreacting customer. Further more(prenominal), the companys owner personally requested Martha to take care of the situation. in such a crucial situation, individuals may be overwhelmed by the pressure that they face. Therefore, Martha must carefully analyze the situation and take all alternatives to come up with the best option. Furthermore, in turning decision making into a more manageable affair, Bauer and Erdogan (2005) suggest that one asks the following questionsFor Martha, the necessary first step would be to do whatsoever background research. She could try to look into the companys history in terms of customer feedback, curiously concerning the particular product which is Herbs Special Fertilizer Mix. If she feels that there is indeed sufficient customer complaints similar to the o ne brought up by the client that